AGLEA Blog

During daily support users often have to request some information. By email or by corporate ticketing tool.

What system are you on? What were you doing? What transactions were you using when you received the error and so on 

To facilitate these requests, in the SAP authorizations field, we can define a short user manual to publish, for example on the company intranet. 

There are cases in which the management of 10.000 SAP users is done by two or three people (maybe not full-time).

Other similar or smaller cases where a team of 15 full-time people fail to meet the demands.

How is it possible? Let’s try to analyze what could be the causes and also possible solutions.

Sometimes it is necessary to intervene in the Production System to correct an extremely urgent problem. That is to perform an action which is not normally done.

What are we supposed to do in these situations? Do we really need specific tools or we can carry out what is required in a safe and secure way?   

Data retrieval is normal in a management system. But what are the tools available in a SAP ERP system? Is it correct reporting in a transactional system? 

What are the security impacts in doing corporate data reporting in SAP and how can they be mitigated? What is the SAP query survival manual?