---
title: SLA SAP Security, cosa sono e come fare?
description: Service Level Agreements cosa sono e come è possibile impostarli per la gestione della security SAP? 7 Suggerimenti!
image: https://www.aglea.com/hubfs/Aglea/Imported_Blog_Media/SLA-Jun-14-2024-09-18-24-6895-AM.jpg
---

[linkedin](https://www.linkedin.com/company/292350?trk=vsrp_companies_res_name&trkInfo=VSRPsearchId%3A3373431891426179412478%2CVSRPtargetId%3A292350%2CVSRPcmpt%3Aprimary) [YouTube](https://www.youtube.com/c/AgleaSAPSecurity?sub_confirmation=1) [Twitter](https://twitter.com/AgleaItaly?lang=it)

[![Logo-Aglea-horsa-company](https://www.aglea.com/hubfs/Aglea/Aglea_November2018%20Theme/Images/Logo-Aglea-horsa-company.webp) ](https://www.aglea.com/)

# SLA SAP Security, cosa sono e come fare?

# SLA SAP Security, cosa sono e come fare?

Posted by [Massimo Manara](https://www.aglea.com/blog/author/massimo-manara) on May 11, 2022 12:00:00 AM

- [Tweet](https://twitter.com/share)

Service Level Agreements, si tratta di accordi definiti tra le parti, nel caso specifico IT (Information Technology), solitamente nell'erogazione di servizi.

![SLA](https://www.aglea.com/hs-fs/hubfs/Aglea/Imported_Blog_Media/SLA-Jun-14-2024-09-18-24-6895-AM.jpg?width=442&name=SLA-Jun-14-2024-09-18-24-6895-AM.jpg)

 

Non solo tra fornitori esterni, ma anche per servizi interni. Ad esempio, tra direzione IT e gli altri dipartimenti. Quali sono i punti da tenere presente e perché possono essere importanti (anche in ottica di miglioramento dei servizi)

## Cosa sono?

Gli SLA (Service Level Agreements) sono degli accordi contrattuali, che regolano le modalità di erogazione di un determinato servizio. Nel nostro caso parleremo di un servizio di sicurezza dei sistemi SAP.

 

Vedendo quali di questi servizi possono ricadere e quali punti importanti tenere presente durante la loro identificazione e definizione.

 

Possono esistere anche degli ulteriori metodi di controllo chiamati OLA Operation level agreements, solitamente interni, che sostanzialmente fanno in modo di supportare gli SLA. Ad esempio, definendo degli accordi, molto operativi di relazione tra i dipartimenti per far sì che gli SLA siano poi rispettati.

 

## Perché sono importanti?

Perché ti permettono di capire come sta andando un determinato servizio. In maniera oggettiva. Pensa ad esempio in un servizio di outsourcing della gestione Security SAP. 

 

Approfondisci qui cosa significa [AMS Security SAP](https://www.aglea.com/sap-security-ams). Oppure anche in questo video:

 

 

Puoi assegnare alle varie richieste in base ad una matrice di priorità quelli che potranno essere i livelli di servizio. Verificando, ad esempio, mese per mese se sono rispettati o meno.

 

I livelli di servizio non sono solo utili per applicare delle eventuali penali. Ma anche per capire se ci sono difficoltà anche interne nell'erogazione del servizio. Quelle che nello schema di certificazione ISO 20000 fanno riferimento ai "problem" ovvero quelle situazioni dove per molte volte vengono generate chiamate che possono essere tutte ricondotte alla stessa casistica. 

 

Quindi risolvendo a monte il problema, si può di fatto semplificare a valle la gestione del servizio. Attenzione, non è così semplice come sembra. Spesso la "messa a punto" di questo genere di servizi può richiedere del tempo. In quanto non è solo il fornitore che deve "metterci del suo" ma anche la società può dover modificare procedure o processi. E, come sappiamo, le abitudini, non sono così facili da modificare.

 

## Perché può non essere semplice usarli?

Partendo da un passo indietro, ovvero la definizione degli SLA, questa può essere tutto sommato semplice. Anzi spesso ci si fa prendere la mano e si tende a definirne troppi. Quindi in generale, soprattutto nella partenza, meglio pochi e chiari.

 

Ma la difficoltà non è nella definizione. Ma nel controllo vero e proprio. In quanto servono degli strumenti e bisogna tenere in considerazione diversi aspetti. Che spesso sulla carta in fase di progettazione non sono così evidenti. 

 

Devi avere uno strumento, nella maggior parte dei casi uno strumento di ticket management, che permetta di misurare i livelli di servizio. Facciamo un esempio.

 

Se la creazione di un nuovo utente (ipotizzando che avvenga in modo manuale) pensi possa richiedere un giorno. Significa che tutte le procedure definite ed i team di lavorano che eventualmente concorrono alla definizione di una certa utenza, devono essere coordinati in modo tale che, dalla creazione dell'utenza, al suo utilizzo da parte del richiedente o beneficiario sia trascorso al più un giorno (ipotizzando di rientrare nello SLA definito).

 

L'esempio sopra è piuttosto comune. Tuttavia, il controllo di questo processo potrebbe non esserlo. Infatti, pur avendo uno strumento di gestione delle richieste, può capitare che:

- non tutte le tipologie di richieste siano tracciate in questo modo
- non ci siano dei ticket "a cascata" o correlati tra loro. Ad esempio se devono definire una utenza su SAP, ho bisogno che prima sia stata definita l'utenza in Active Directory ad esempio (quindi finché non è stata completata quella parte, il team SAP non può procedere)
- non venga considerata la mancanza di informazioni aggiuntive. Ad esempio, potrebbe capitare di dover chiedere ulteriori informazioni a team o persone. In questo caso il contatore dovrebbe "fermarsi" in attesa di ricevere le informazioni mancanti, "riattivandolo" a seguito

 

## 7 Suggerimenti su come impostare gli SLA?

Ecco qualche suggerimento se stai pensando ad introdurre realmente questi strumenti. Può infatti capitare che siano riportati nei contratti queste forme di controllo ma che poi nella realtà per motivi tecnici non siano applicate. 

 

1. **Utilizza uno strumento di ticketing** (non mail/chat o telefono). O meglio, questi ultimi strumenti mail chat telefono possono essere a supporto. Ma non possono essere usati per controllare bene questi aspetti
2. Prima di definire gli SLA fai in modo di conoscere tecnicamente il tuo sistema di ticketing. A volte sono progettati SLA che non possono essere presidiati poi nella realtà, se non facendo elaborazioni manuali, spesso molto dispendiose. 
3. Fai in modo che queste **numeriche siano estratte dal sistema in maniera automatica**. Qual è il senso, avendo uno strumento che dovrebbe fare questa parte autonomamente, di doverlo fare a mano ogni fine mese. Può essere che serva presentare i dati in alcuni modi, ma doverlo fare sempre oppure ogni volta a mano, forse, non è il modo migliore
4. Tieni presente che gli SLA servono a chi riceve il servizio. Se lo **strumento di ticketing** che viene usato fosse quello **del fornitore** (con tutta la buona fiducia che possa esserci) potrebbe non essere del tutto "affidabile" o comunque **poco trasparente**. Importante, se possibile, che chi chiede il servizio, qualsiasi esso sia, possa con mezzi propri controllare come viene erogato, in termini di SLA
5. Se hai un tuo strumento può essere utile **mettere a disposizione del fornitore la possibilità di vedere costantemente gli SLA** tramite una reportistica specifica
6. Valuta servizio per servizio che tipologie di SLA introdurre, non tutti i servizi, ovviamente, sono identici. Quindi è corretto avere un template da usare, ma spesso deve essere calato caso per caso
7. **Meglio partire con pochi SLA soprattutto se all'avvio** di un servizio rispetto ad usarne molti (a maggior ragione se ci sono difficoltà poi nel misurarli)

 

 Topics: [security ams](https://www.aglea.com/blog/tag/security-ams), [supporto sap ams](https://www.aglea.com/blog/tag/supporto-sap-ams), [SLA](https://www.aglea.com/blog/tag/sla)

### Iscriviti qui!

### Blog Aglea, cosa puoi trovare?

Ogni mercoledì pubblichiamo articoli, interviste e documenti relativi alla security SAP.

Cosa puoi trovare:

- Suggerimenti su come mettere in sicurezza i sistemi SAP
- Come fare a … (How To)
- Checklist
- Gli errori comuni che spesso vengono fatti in ambito Security SAP
- Interviste con esperti del settore
- Chi è AGLEA quale è la nostra vision security SAP

### Post recenti

### Post By Topic

- [SAP Security (32)](https://www.aglea.com/blog/tag/sap-security)
- [SAP GRC (24)](https://www.aglea.com/blog/tag/sap-grc)
- [audit sap (22)](https://www.aglea.com/blog/tag/audit-sap)
- [fiori launchpad (20)](https://www.aglea.com/blog/tag/fiori-launchpad)
- [pfcg (19)](https://www.aglea.com/blog/tag/pfcg)
- [authorization concept (18)](https://www.aglea.com/blog/tag/authorization-concept)
- [cyber security (18)](https://www.aglea.com/blog/tag/cyber-security)
- [SAP audit (17)](https://www.aglea.com/blog/tag/sap-audit)
- [audit (16)](https://www.aglea.com/blog/tag/audit)
- [gdpr (16)](https://www.aglea.com/blog/tag/gdpr)
- [sap cyber security (16)](https://www.aglea.com/blog/tag/sap-cyber-security)
- [auditing (15)](https://www.aglea.com/blog/tag/auditing)
- [sap security blog (14)](https://www.aglea.com/blog/tag/sap-security-blog)
- [supporto sap ams (14)](https://www.aglea.com/blog/tag/supporto-sap-ams)
- [PFCG SAP transaction (13)](https://www.aglea.com/blog/tag/pfcg-sap-transaction)
- [SAP Cloud (13)](https://www.aglea.com/blog/tag/sap-cloud)
- [sap FIORI (13)](https://www.aglea.com/blog/tag/sap-fiori)
- [libro SAP (12)](https://www.aglea.com/blog/tag/libro-sap)
- [sod (12)](https://www.aglea.com/blog/tag/sod)
- [SAP GDPR (11)](https://www.aglea.com/blog/tag/sap-gdpr)
- [sap password (11)](https://www.aglea.com/blog/tag/sap-password)
- [sap vulnerability (11)](https://www.aglea.com/blog/tag/sap-vulnerability)
- [SAP cloud identity services (10)](https://www.aglea.com/blog/tag/sap-cloud-identity-services)
- [Segregation of duties (10)](https://www.aglea.com/blog/tag/segregation-of-duties)
- [vulnerability assessment (10)](https://www.aglea.com/blog/tag/vulnerability-assessment)
- [sap btp (9)](https://www.aglea.com/blog/tag/sap-btp)
- [sap license auditing (9)](https://www.aglea.com/blog/tag/sap-license-auditing)
- [SAP Cloud Security (8)](https://www.aglea.com/blog/tag/sap-cloud-security)
- [SAP FIORI Security (8)](https://www.aglea.com/blog/tag/sap-fiori-security)
- [SAP HR (8)](https://www.aglea.com/blog/tag/sap-hr)
- [consulenza sap security (8)](https://www.aglea.com/blog/tag/consulenza-sap-security)
- [idm (8)](https://www.aglea.com/blog/tag/idm)
- [secure coding sap (8)](https://www.aglea.com/blog/tag/secure-coding-sap)
- [security audit log (8)](https://www.aglea.com/blog/tag/security-audit-log)
- [siem (8)](https://www.aglea.com/blog/tag/siem)
- [threat detection (8)](https://www.aglea.com/blog/tag/threat-detection)
- [upgrade (8)](https://www.aglea.com/blog/tag/upgrade)
- [FIORI Security (7)](https://www.aglea.com/blog/tag/fiori-security)
- [S/4HANA (7)](https://www.aglea.com/blog/tag/s-4hana)
- [SAP IAG (7)](https://www.aglea.com/blog/tag/sap-iag)
- [SAP LOG (7)](https://www.aglea.com/blog/tag/sap-log)
- [User Access Management (7)](https://www.aglea.com/blog/tag/user-access-management)
- [governance (7)](https://www.aglea.com/blog/tag/governance)
- [internal audit (7)](https://www.aglea.com/blog/tag/internal-audit)
- [sap consulenza security (7)](https://www.aglea.com/blog/tag/sap-consulenza-security)
- [sap fiori space (7)](https://www.aglea.com/blog/tag/sap-fiori-space)
- [sap grc 12 (7)](https://www.aglea.com/blog/tag/sap-grc-12)
- [security ams (7)](https://www.aglea.com/blog/tag/security-ams)
- [su53 (7)](https://www.aglea.com/blog/tag/su53)
- [HANA Security (6)](https://www.aglea.com/blog/tag/hana-security)
- [SAP ECC (6)](https://www.aglea.com/blog/tag/sap-ecc)
- [autorizzazioni sap (6)](https://www.aglea.com/blog/tag/autorizzazioni-sap)
- [identity management system (6)](https://www.aglea.com/blog/tag/identity-management-system)
- [sap patch (6)](https://www.aglea.com/blog/tag/sap-patch)
- [ISO (5)](https://www.aglea.com/blog/tag/iso)
- [SAP Identity and Access Governance (5)](https://www.aglea.com/blog/tag/sap-identity-and-access-governance)
- [SU01 sap (5)](https://www.aglea.com/blog/tag/su01-sap)
- [access management (5)](https://www.aglea.com/blog/tag/access-management)
- [authorization model (5)](https://www.aglea.com/blog/tag/authorization-model)
- [controlli interni (5)](https://www.aglea.com/blog/tag/controlli-interni)
- [cyber security culture (5)](https://www.aglea.com/blog/tag/cyber-security-culture)
- [data loss prevention (5)](https://www.aglea.com/blog/tag/data-loss-prevention)
- [documentazione sap security (5)](https://www.aglea.com/blog/tag/documentazione-sap-security)
- [log sap (5)](https://www.aglea.com/blog/tag/log-sap)
- [oggetti autorizzativi critici (5)](https://www.aglea.com/blog/tag/oggetti-autorizzativi-critici)
- [rfc security (5)](https://www.aglea.com/blog/tag/rfc-security)
- [ruoli (5)](https://www.aglea.com/blog/tag/ruoli)
- [sap authorization review (5)](https://www.aglea.com/blog/tag/sap-authorization-review)
- [sap fue (5)](https://www.aglea.com/blog/tag/sap-fue)
- [sap_all (5)](https://www.aglea.com/blog/tag/sap_all)
- [securitybridge (5)](https://www.aglea.com/blog/tag/securitybridge)
- [sicurezza sap (5)](https://www.aglea.com/blog/tag/sicurezza-sap)
- [sviluppo codice sicuro (5)](https://www.aglea.com/blog/tag/sviluppo-codice-sicuro)
- [userid (5)](https://www.aglea.com/blog/tag/userid)
- [IAG (4)](https://www.aglea.com/blog/tag/iag)
- [RISE with SAP (4)](https://www.aglea.com/blog/tag/rise-with-sap)
- [SAP IDM (4)](https://www.aglea.com/blog/tag/sap-idm)
- [aglea (4)](https://www.aglea.com/blog/tag/aglea)
- [code vulnerability analysis (4)](https://www.aglea.com/blog/tag/code-vulnerability-analysis)
- [data privacy (4)](https://www.aglea.com/blog/tag/data-privacy)
- [fraud management (4)](https://www.aglea.com/blog/tag/fraud-management)
- [itgc (4)](https://www.aglea.com/blog/tag/itgc)
- [microsoft (4)](https://www.aglea.com/blog/tag/microsoft)
- [patch (4)](https://www.aglea.com/blog/tag/patch)
- [sap data masking (4)](https://www.aglea.com/blog/tag/sap-data-masking)
- [sap gui (4)](https://www.aglea.com/blog/tag/sap-gui)
- [sap gui security (4)](https://www.aglea.com/blog/tag/sap-gui-security)
- [sap hana (4)](https://www.aglea.com/blog/tag/sap-hana)
- [sap logon (4)](https://www.aglea.com/blog/tag/sap-logon)
- [sap super user (4)](https://www.aglea.com/blog/tag/sap-super-user)
- [security awareness (4)](https://www.aglea.com/blog/tag/security-awareness)
- [test system (4)](https://www.aglea.com/blog/tag/test-system)
- [workflow security SAP (4)](https://www.aglea.com/blog/tag/workflow-security-sap)
- [AI (3)](https://www.aglea.com/blog/tag/ai)
- [HANA (3)](https://www.aglea.com/blog/tag/hana)
- [RISE (3)](https://www.aglea.com/blog/tag/rise)
- [Risk Management (3)](https://www.aglea.com/blog/tag/risk-management)
- [SAP AUDIT LOG (3)](https://www.aglea.com/blog/tag/sap-audit-log)
- [SAP NOW (3)](https://www.aglea.com/blog/tag/sap-now)
- [Single Sing On (3)](https://www.aglea.com/blog/tag/single-sing-on)
- [UCON (3)](https://www.aglea.com/blog/tag/ucon)
- [UI logging (3)](https://www.aglea.com/blog/tag/ui-logging)
- [amministratore di sistema (3)](https://www.aglea.com/blog/tag/amministratore-di-sistema)
- [cloud platform (3)](https://www.aglea.com/blog/tag/cloud-platform)
- [consulenti (3)](https://www.aglea.com/blog/tag/consulenti)
- [consulenti sap security (3)](https://www.aglea.com/blog/tag/consulenti-sap-security)
- [corsi sap (3)](https://www.aglea.com/blog/tag/corsi-sap)
- [crittografia SAP (3)](https://www.aglea.com/blog/tag/crittografia-sap)
- [e-learning (3)](https://www.aglea.com/blog/tag/e-learning)
- [emergency users (3)](https://www.aglea.com/blog/tag/emergency-users)
- [formazione sap (3)](https://www.aglea.com/blog/tag/formazione-sap)
- [mail security sap (3)](https://www.aglea.com/blog/tag/mail-security-sap)
- [manuali sap security (3)](https://www.aglea.com/blog/tag/manuali-sap-security)
- [password policy (3)](https://www.aglea.com/blog/tag/password-policy)
- [process control (3)](https://www.aglea.com/blog/tag/process-control)
- [process mining (3)](https://www.aglea.com/blog/tag/process-mining)
- [processi security (3)](https://www.aglea.com/blog/tag/processi-security)
- [profili sap (3)](https://www.aglea.com/blog/tag/profili-sap)
- [reporting (3)](https://www.aglea.com/blog/tag/reporting)
- [rfc (3)](https://www.aglea.com/blog/tag/rfc)
- [rpa sap security (3)](https://www.aglea.com/blog/tag/rpa-sap-security)
- [sap compliance (3)](https://www.aglea.com/blog/tag/sap-compliance)
- [sap custom (3)](https://www.aglea.com/blog/tag/sap-custom)
- [sap data obfuscation (3)](https://www.aglea.com/blog/tag/sap-data-obfuscation)
- [sap dati personali (3)](https://www.aglea.com/blog/tag/sap-dati-personali)
- [sap ias (3)](https://www.aglea.com/blog/tag/sap-ias)
- [sap mail (3)](https://www.aglea.com/blog/tag/sap-mail)
- [sap siem (3)](https://www.aglea.com/blog/tag/sap-siem)
- [sap sso (3)](https://www.aglea.com/blog/tag/sap-sso)
- [sap training (3)](https://www.aglea.com/blog/tag/sap-training)
- [se16 (3)](https://www.aglea.com/blog/tag/se16)
- [sicurezza dei dati sap (3)](https://www.aglea.com/blog/tag/sicurezza-dei-dati-sap)
- [su25 (3)](https://www.aglea.com/blog/tag/su25)
- [suim (3)](https://www.aglea.com/blog/tag/suim)
- [ticket management system (3)](https://www.aglea.com/blog/tag/ticket-management-system)
- [training (3)](https://www.aglea.com/blog/tag/training)
- [transazioni sap (3)](https://www.aglea.com/blog/tag/transazioni-sap)
- [zero trust security (3)](https://www.aglea.com/blog/tag/zero-trust-security)
- [27001 (2)](https://www.aglea.com/blog/tag/27001)
- [NIS2 (2)](https://www.aglea.com/blog/tag/nis2)
- [SAP GRC Process Control (2)](https://www.aglea.com/blog/tag/sap-grc-process-control)
- [SAP Gateway security (2)](https://www.aglea.com/blog/tag/sap-gateway-security)
- [Trace autorizzazioni SAP (2)](https://www.aglea.com/blog/tag/trace-autorizzazioni-sap)
- [UI Masking (2)](https://www.aglea.com/blog/tag/ui-masking)
- [agleasapsecurity (2)](https://www.aglea.com/blog/tag/agleasapsecurity)
- [ams (2)](https://www.aglea.com/blog/tag/ams)
- [corso (2)](https://www.aglea.com/blog/tag/corso)
- [custom (2)](https://www.aglea.com/blog/tag/custom)
- [cyber security exposure (2)](https://www.aglea.com/blog/tag/cyber-security-exposure)
- [epi-use (2)](https://www.aglea.com/blog/tag/epi-use)
- [eventi (2)](https://www.aglea.com/blog/tag/eventi)
- [gxp (2)](https://www.aglea.com/blog/tag/gxp)
- [intelligenza artificiale (2)](https://www.aglea.com/blog/tag/intelligenza-artificiale)
- [joule (2)](https://www.aglea.com/blog/tag/joule)
- [organizzazione (2)](https://www.aglea.com/blog/tag/organizzazione)
- [profili (2)](https://www.aglea.com/blog/tag/profili)
- [progetti sap security (2)](https://www.aglea.com/blog/tag/progetti-sap-security)
- [programmazione sicura (2)](https://www.aglea.com/blog/tag/programmazione-sicura)
- [quality (2)](https://www.aglea.com/blog/tag/quality)
- [quotazione borsa (2)](https://www.aglea.com/blog/tag/quotazione-borsa)
- [s_tabu_dis (2)](https://www.aglea.com/blog/tag/s_tabu_dis)
- [sap business role (2)](https://www.aglea.com/blog/tag/sap-business-role)
- [sap catalog (2)](https://www.aglea.com/blog/tag/sap-catalog)
- [sap data protection (2)](https://www.aglea.com/blog/tag/sap-data-protection)
- [sap developer (2)](https://www.aglea.com/blog/tag/sap-developer)
- [sap enterprise threat detection (2)](https://www.aglea.com/blog/tag/sap-enterprise-threat-detection)
- [sap etd (2)](https://www.aglea.com/blog/tag/sap-etd)
- [sap gxp compliance (2)](https://www.aglea.com/blog/tag/sap-gxp-compliance)
- [sap ilm (2)](https://www.aglea.com/blog/tag/sap-ilm)
- [sap italia (2)](https://www.aglea.com/blog/tag/sap-italia)
- [sap menu (2)](https://www.aglea.com/blog/tag/sap-menu)
- [sap query (2)](https://www.aglea.com/blog/tag/sap-query)
- [sap router security (2)](https://www.aglea.com/blog/tag/sap-router-security)
- [sap security guidelines (2)](https://www.aglea.com/blog/tag/sap-security-guidelines)
- [sap security note (2)](https://www.aglea.com/blog/tag/sap-security-note)
- [sap security partner (2)](https://www.aglea.com/blog/tag/sap-security-partner)
- [sap security patch day (2)](https://www.aglea.com/blog/tag/sap-security-patch-day)
- [sap security tools (2)](https://www.aglea.com/blog/tag/sap-security-tools)
- [sap security video (2)](https://www.aglea.com/blog/tag/sap-security-video)
- [sap sos (2)](https://www.aglea.com/blog/tag/sap-sos)
- [sap workflow (2)](https://www.aglea.com/blog/tag/sap-workflow)
- [se16n (2)](https://www.aglea.com/blog/tag/se16n)
- [secure operation map (2)](https://www.aglea.com/blog/tag/secure-operation-map)
- [slaw (2)](https://www.aglea.com/blog/tag/slaw)
- [smartworking (2)](https://www.aglea.com/blog/tag/smartworking)
- [soar (2)](https://www.aglea.com/blog/tag/soar)
- [social engineering (2)](https://www.aglea.com/blog/tag/social-engineering)
- [solution manager (2)](https://www.aglea.com/blog/tag/solution-manager)
- [success Factors (2)](https://www.aglea.com/blog/tag/success-factors)
- [super utenti sap (2)](https://www.aglea.com/blog/tag/super-utenti-sap)
- [system users (2)](https://www.aglea.com/blog/tag/system-users)
- [tabelle (2)](https://www.aglea.com/blog/tag/tabelle)
- [trasformazione digitale (2)](https://www.aglea.com/blog/tag/trasformazione-digitale)
- [usmm (2)](https://www.aglea.com/blog/tag/usmm)
- [youtube aglea (2)](https://www.aglea.com/blog/tag/youtube-aglea)
- [youtube sap (2)](https://www.aglea.com/blog/tag/youtube-sap)
- [10bklaze (1)](https://www.aglea.com/blog/tag/10bklaze)
- [20000 (1)](https://www.aglea.com/blog/tag/20000)
- [312 (1)](https://www.aglea.com/blog/tag/312)
- [9001 (1)](https://www.aglea.com/blog/tag/9001)
- [ABAP (1)](https://www.aglea.com/blog/tag/abap)
- [Barcellona (1)](https://www.aglea.com/blog/tag/barcellona)
- [CIAM (1)](https://www.aglea.com/blog/tag/ciam)
- [CSR (1)](https://www.aglea.com/blog/tag/csr)
- [CVA (1)](https://www.aglea.com/blog/tag/cva)
- [CVE-2021-44228 (1)](https://www.aglea.com/blog/tag/cve-2021-44228)
- [Cloud ALM (1)](https://www.aglea.com/blog/tag/cloud-alm)
- [DPO (1)](https://www.aglea.com/blog/tag/dpo)
- [ERM (1)](https://www.aglea.com/blog/tag/erm)
- [Enterprise risk management (1)](https://www.aglea.com/blog/tag/enterprise-risk-management)
- [GROW (1)](https://www.aglea.com/blog/tag/grow)
- [Gestione del rischio aziendale (1)](https://www.aglea.com/blog/tag/gestione-del-rischio-aziendale)
- [HANA Roles (1)](https://www.aglea.com/blog/tag/hana-roles)
- [HR Data Reporting (1)](https://www.aglea.com/blog/tag/hr-data-reporting)
- [IAS (1)](https://www.aglea.com/blog/tag/ias)
- [IPS (1)](https://www.aglea.com/blog/tag/ips)
- [Liste distribuzione SAP (1)](https://www.aglea.com/blog/tag/liste-distribuzione-sap)
- [Log4Shell SAP (1)](https://www.aglea.com/blog/tag/log4shell-sap)
- [Milano (1)](https://www.aglea.com/blog/tag/milano)
- [OKR (1)](https://www.aglea.com/blog/tag/okr)
- [Onboarding (1)](https://www.aglea.com/blog/tag/onboarding)
- [P-user (1)](https://www.aglea.com/blog/tag/p-user)
- [Portale SAP note (1)](https://www.aglea.com/blog/tag/portale-sap-note)
- [Privilege Access Management (1)](https://www.aglea.com/blog/tag/privilege-access-management)
- [S-user (1)](https://www.aglea.com/blog/tag/s-user)
- [SAP ABAC (1)](https://www.aglea.com/blog/tag/sap-abac)
- [SAP Assurance and Compliance Software (1)](https://www.aglea.com/blog/tag/sap-assurance-and-compliance-software)
- [SAP C4C (1)](https://www.aglea.com/blog/tag/sap-c4c)
- [SAP DAM (1)](https://www.aglea.com/blog/tag/sap-dam)
- [SAP DLP (1)](https://www.aglea.com/blog/tag/sap-dlp)
- [SAP DRM (1)](https://www.aglea.com/blog/tag/sap-drm)
- [SAP ERP cloud private (1)](https://www.aglea.com/blog/tag/sap-erp-cloud-private)
- [SAP FKOM (1)](https://www.aglea.com/blog/tag/sap-fkom)
- [SAP Fraud Management (1)](https://www.aglea.com/blog/tag/sap-fraud-management)
- [SAP RBAC (1)](https://www.aglea.com/blog/tag/sap-rbac)
- [SAP RECON (1)](https://www.aglea.com/blog/tag/sap-recon)
- [SAP Sales (1)](https://www.aglea.com/blog/tag/sap-sales)
- [SAP Table (1)](https://www.aglea.com/blog/tag/sap-table)
- [SECURITY PATTERN ANALYSIS (1)](https://www.aglea.com/blog/tag/security-pattern-analysis)
- [SLA (1)](https://www.aglea.com/blog/tag/sla)
- [SOX (1)](https://www.aglea.com/blog/tag/sox)
- [SPOOL (1)](https://www.aglea.com/blog/tag/spool)
- [ST01 (1)](https://www.aglea.com/blog/tag/st01)
- [STAUTHTRACE (1)](https://www.aglea.com/blog/tag/stauthtrace)
- [Statistiche security SAP (1)](https://www.aglea.com/blog/tag/statistiche-security-sap)
- [admin (1)](https://www.aglea.com/blog/tag/admin)
- [aglea tribe (1)](https://www.aglea.com/blog/tag/aglea-tribe)
- [analisi dei rischi (1)](https://www.aglea.com/blog/tag/analisi-dei-rischi)
- [azure (1)](https://www.aglea.com/blog/tag/azure)
- [backup (1)](https://www.aglea.com/blog/tag/backup)
- [biolock sap (1)](https://www.aglea.com/blog/tag/biolock-sap)
- [biometria (1)](https://www.aglea.com/blog/tag/biometria)
- [blacklist sap (1)](https://www.aglea.com/blog/tag/blacklist-sap)
- [bot (1)](https://www.aglea.com/blog/tag/bot)
- [brand (1)](https://www.aglea.com/blog/tag/brand)
- [certificazioni sap (1)](https://www.aglea.com/blog/tag/certificazioni-sap)
- [chatGPT (1)](https://www.aglea.com/blog/tag/chatgpt)
- [ciso (1)](https://www.aglea.com/blog/tag/ciso)
- [cloud connector (1)](https://www.aglea.com/blog/tag/cloud-connector)
- [codice sicuro SAP (1)](https://www.aglea.com/blog/tag/codice-sicuro-sap)
- [compatibility packs (1)](https://www.aglea.com/blog/tag/compatibility-packs)
- [continuità del servizio (1)](https://www.aglea.com/blog/tag/continuità-del-servizio)
- [customization sap (1)](https://www.aglea.com/blog/tag/customization-sap)
- [cyber security deception (1)](https://www.aglea.com/blog/tag/cyber-security-deception)
- [data access subject request (1)](https://www.aglea.com/blog/tag/data-access-subject-request)
- [data subject request gdpr (1)](https://www.aglea.com/blog/tag/data-subject-request-gdpr)
- [delete user (1)](https://www.aglea.com/blog/tag/delete-user)
- [developer (1)](https://www.aglea.com/blog/tag/developer)
- [documentazione SAP GRC (1)](https://www.aglea.com/blog/tag/documentazione-sap-grc)
- [documentazione di progetto (1)](https://www.aglea.com/blog/tag/documentazione-di-progetto)
- [dsr (1)](https://www.aglea.com/blog/tag/dsr)
- [dynamic authorization management (1)](https://www.aglea.com/blog/tag/dynamic-authorization-management)
- [esg (1)](https://www.aglea.com/blog/tag/esg)
- [esterni (1)](https://www.aglea.com/blog/tag/esterni)
- [exchange rates (1)](https://www.aglea.com/blog/tag/exchange-rates)
- [external users management (1)](https://www.aglea.com/blog/tag/external-users-management)
- [falsi positivi (1)](https://www.aglea.com/blog/tag/falsi-positivi)
- [feedback (1)](https://www.aglea.com/blog/tag/feedback)
- [firefighter (1)](https://www.aglea.com/blog/tag/firefighter)
- [firefighter HANA (1)](https://www.aglea.com/blog/tag/firefighter-hana)
- [flash (1)](https://www.aglea.com/blog/tag/flash)
- [fornitori sap (1)](https://www.aglea.com/blog/tag/fornitori-sap)
- [ftp (1)](https://www.aglea.com/blog/tag/ftp)
- [go-live (1)](https://www.aglea.com/blog/tag/go-live)
- [grc ram (1)](https://www.aglea.com/blog/tag/grc-ram)
- [handover autorizzazioni (1)](https://www.aglea.com/blog/tag/handover-autorizzazioni)
- [hardening (1)](https://www.aglea.com/blog/tag/hardening)
- [horsa (1)](https://www.aglea.com/blog/tag/horsa)
- [integrazioni sap (1)](https://www.aglea.com/blog/tag/integrazioni-sap)
- [intune (1)](https://www.aglea.com/blog/tag/intune)
- [lavoro agile (1)](https://www.aglea.com/blog/tag/lavoro-agile)
- [libri (1)](https://www.aglea.com/blog/tag/libri)
- [malware (1)](https://www.aglea.com/blog/tag/malware)
- [mandanti (1)](https://www.aglea.com/blog/tag/mandanti)
- [metodologia sap activate (1)](https://www.aglea.com/blog/tag/metodologia-sap-activate)
- [microsoft planner (1)](https://www.aglea.com/blog/tag/microsoft-planner)
- [microsoft stream (1)](https://www.aglea.com/blog/tag/microsoft-stream)
- [multicompany sap security (1)](https://www.aglea.com/blog/tag/multicompany-sap-security)
- [multiple logon (1)](https://www.aglea.com/blog/tag/multiple-logon)
- [naming convention (1)](https://www.aglea.com/blog/tag/naming-convention)
- [nist (1)](https://www.aglea.com/blog/tag/nist)
- [nuovi assunti (1)](https://www.aglea.com/blog/tag/nuovi-assunti)
- [ob08 (1)](https://www.aglea.com/blog/tag/ob08)
- [pa20 (1)](https://www.aglea.com/blog/tag/pa20)
- [parameter sap (1)](https://www.aglea.com/blog/tag/parameter-sap)
- [partner sap (1)](https://www.aglea.com/blog/tag/partner-sap)
- [pfud (1)](https://www.aglea.com/blog/tag/pfud)
- [podcast sap security (1)](https://www.aglea.com/blog/tag/podcast-sap-security)
- [postmand sap api (1)](https://www.aglea.com/blog/tag/postmand-sap-api)
- [progetti security sap (1)](https://www.aglea.com/blog/tag/progetti-security-sap)
- [quantum (1)](https://www.aglea.com/blog/tag/quantum)
- [remediation (1)](https://www.aglea.com/blog/tag/remediation)
- [remote access (1)](https://www.aglea.com/blog/tag/remote-access)
- [rfc destination (1)](https://www.aglea.com/blog/tag/rfc-destination)
- [risorse umane (1)](https://www.aglea.com/blog/tag/risorse-umane)
- [role transport (1)](https://www.aglea.com/blog/tag/role-transport)
- [s_tabu_nam (1)](https://www.aglea.com/blog/tag/s_tabu_nam)
- [s_tabu_rfc (1)](https://www.aglea.com/blog/tag/s_tabu_rfc)
- [sailpoint (1)](https://www.aglea.com/blog/tag/sailpoint)
- [sap TechEd (1)](https://www.aglea.com/blog/tag/sap-teched)
- [sap access control (1)](https://www.aglea.com/blog/tag/sap-access-control)
- [sap acronimi (1)](https://www.aglea.com/blog/tag/sap-acronimi)
- [sap activate (1)](https://www.aglea.com/blog/tag/sap-activate)
- [sap add on (1)](https://www.aglea.com/blog/tag/sap-add-on)
- [sap antivirus (1)](https://www.aglea.com/blog/tag/sap-antivirus)
- [sap asap (1)](https://www.aglea.com/blog/tag/sap-asap)
- [sap assure (1)](https://www.aglea.com/blog/tag/sap-assure)
- [sap backup (1)](https://www.aglea.com/blog/tag/sap-backup)
- [sap bis (1)](https://www.aglea.com/blog/tag/sap-bis)
- [sap business continuity (1)](https://www.aglea.com/blog/tag/sap-business-continuity)
- [sap business integrity screening (1)](https://www.aglea.com/blog/tag/sap-business-integrity-screening)
- [sap business partner (1)](https://www.aglea.com/blog/tag/sap-business-partner)
- [sap bw (1)](https://www.aglea.com/blog/tag/sap-bw)
- [sap covid (1)](https://www.aglea.com/blog/tag/sap-covid)
- [sap cua (1)](https://www.aglea.com/blog/tag/sap-cua)
- [sap cva (1)](https://www.aglea.com/blog/tag/sap-cva)
- [sap earlywatch (1)](https://www.aglea.com/blog/tag/sap-earlywatch)
- [sap frodi (1)](https://www.aglea.com/blog/tag/sap-frodi)
- [sap gamification (1)](https://www.aglea.com/blog/tag/sap-gamification)
- [sap grc app (1)](https://www.aglea.com/blog/tag/sap-grc-app)
- [sap grc fiori (1)](https://www.aglea.com/blog/tag/sap-grc-fiori)
- [sap grc rm (1)](https://www.aglea.com/blog/tag/sap-grc-rm)
- [sap grc tables (1)](https://www.aglea.com/blog/tag/sap-grc-tables)
- [sap gui history (1)](https://www.aglea.com/blog/tag/sap-gui-history)
- [sap ilm gdpr (1)](https://www.aglea.com/blog/tag/sap-ilm-gdpr)
- [sap ips (1)](https://www.aglea.com/blog/tag/sap-ips)
- [sap masking (1)](https://www.aglea.com/blog/tag/sap-masking)
- [sap penetration test (1)](https://www.aglea.com/blog/tag/sap-penetration-test)
- [sap personalization (1)](https://www.aglea.com/blog/tag/sap-personalization)
- [sap roll out (1)](https://www.aglea.com/blog/tag/sap-roll-out)
- [sap scp logon (1)](https://www.aglea.com/blog/tag/sap-scp-logon)
- [sap security MEME (1)](https://www.aglea.com/blog/tag/sap-security-meme)
- [sap security checklist (1)](https://www.aglea.com/blog/tag/sap-security-checklist)
- [sap security integrator (1)](https://www.aglea.com/blog/tag/sap-security-integrator)
- [sap security teal (1)](https://www.aglea.com/blog/tag/sap-security-teal)
- [sap signavio (1)](https://www.aglea.com/blog/tag/sap-signavio)
- [sap splunk (1)](https://www.aglea.com/blog/tag/sap-splunk)
- [sap standard role (1)](https://www.aglea.com/blog/tag/sap-standard-role)
- [sap support package (1)](https://www.aglea.com/blog/tag/sap-support-package)
- [sap tabelle custom (1)](https://www.aglea.com/blog/tag/sap-tabelle-custom)
- [sap tdms (1)](https://www.aglea.com/blog/tag/sap-tdms)
- [sap tipo utente (1)](https://www.aglea.com/blog/tag/sap-tipo-utente)
- [sap translate (1)](https://www.aglea.com/blog/tag/sap-translate)
- [sap_all_only_view (1)](https://www.aglea.com/blog/tag/sap_all_only_view)
- [sap_gui (1)](https://www.aglea.com/blog/tag/sap_gui)
- [sap_new (1)](https://www.aglea.com/blog/tag/sap_new)
- [scc4 (1)](https://www.aglea.com/blog/tag/scc4)
- [scoodo log (1)](https://www.aglea.com/blog/tag/scoodo-log)
- [scrambling (1)](https://www.aglea.com/blog/tag/scrambling)
- [scrum sap (1)](https://www.aglea.com/blog/tag/scrum-sap)
- [secpol (1)](https://www.aglea.com/blog/tag/secpol)
- [security bridge (1)](https://www.aglea.com/blog/tag/security-bridge)
- [security operation center (1)](https://www.aglea.com/blog/tag/security-operation-center)
- [security template (1)](https://www.aglea.com/blog/tag/security-template)
- [security tools (1)](https://www.aglea.com/blog/tag/security-tools)
- [security weaver (1)](https://www.aglea.com/blog/tag/security-weaver)
- [self service (1)](https://www.aglea.com/blog/tag/self-service)
- [semplificare (1)](https://www.aglea.com/blog/tag/semplificare)
- [sentinel (1)](https://www.aglea.com/blog/tag/sentinel)
- [sicurezza codice ABAP (1)](https://www.aglea.com/blog/tag/sicurezza-codice-abap)
- [sicurezza dati (1)](https://www.aglea.com/blog/tag/sicurezza-dati)
- [sistema integrato (1)](https://www.aglea.com/blog/tag/sistema-integrato)
- [sod ruleset (1)](https://www.aglea.com/blog/tag/sod-ruleset)
- [sondaggi (1)](https://www.aglea.com/blog/tag/sondaggi)
- [sost (1)](https://www.aglea.com/blog/tag/sost)
- [sql (1)](https://www.aglea.com/blog/tag/sql)
- [sticker (1)](https://www.aglea.com/blog/tag/sticker)
- [su21 (1)](https://www.aglea.com/blog/tag/su21)
- [system integrator (1)](https://www.aglea.com/blog/tag/system-integrator)
- [tabelle SAP grc access control (1)](https://www.aglea.com/blog/tag/tabelle-sap-grc-access-control)
- [tassi di cambio (1)](https://www.aglea.com/blog/tag/tassi-di-cambio)
- [test autorizzazioni (1)](https://www.aglea.com/blog/tag/test-autorizzazioni)
- [traduzione ruoli (1)](https://www.aglea.com/blog/tag/traduzione-ruoli)
- [traduzione sap (1)](https://www.aglea.com/blog/tag/traduzione-sap)
- [ust04 (1)](https://www.aglea.com/blog/tag/ust04)
- [utenti sap (1)](https://www.aglea.com/blog/tag/utenti-sap)
- [utenze di sistema (1)](https://www.aglea.com/blog/tag/utenze-di-sistema)
- [virtual forge (1)](https://www.aglea.com/blog/tag/virtual-forge)
- [vpn (1)](https://www.aglea.com/blog/tag/vpn)
- [xiting (1)](https://www.aglea.com/blog/tag/xiting)

[Visualizza tutti](https://www.aglea.com/blog/sla-sap-security-cosa-sono-e-come-fare#)

## [SAP Security Blog AGLEA RSS Feed](https://www.aglea.com/blog/rss.xml)

Aglea s.r.l. - Soggetta alla direzione e coordinamento di Horsa S.p.A. - P. IVA: IT 03868780960 - 2026 | [Privacy Policy](https://www.aglea.com/privacy-policy/) - [Cookie Policy](https://www.aglea.com/cookie-policy) - [Whistleblowing](https://whistleblowing.horsa.it/)

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Massimo Manara",
    "url" : "https://www.aglea.com/blog/author/massimo-manara"
  },
  "dateModified" : "2024-06-14T09:19:10.001Z",
  "datePublished" : "2022-05-10T22:00:00.000Z",
  "headline" : "SLA SAP Security, cosa sono e come fare?",
  "image" : [ "https://www.aglea.com/hubfs/Aglea/Imported_Blog_Media/SLA-Jun-14-2024-09-18-24-6895-AM.jpg" ],
  "mainEntityOfPage" : {
    "@id" : "https://www.aglea.com/blog/sla-sap-security-cosa-sono-e-come-fare",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject"
    },
    "name" : "Horsa S.p.A."
  }
}
```